Process for complaints about Special Constables
The following process applies to complaints about the conduct of members of the University of Toronto Campus Safety (Scarborough Campus) who are appointed as Special Constables:
- A complaint about the conduct of a Special Constable may be submitted in writing to the attention of the Assistant Director of Campus Safety (the “Assistant Director”). This may be done by email or by mail at the addresses listed below.
- The complainant will be provided with a written acknowledgment that their complaint has been received by the Assistant Director. An appropriate person will be assigned by the Assistant Director to contact the complainant and conduct an intake meeting.
- Following the intake meeting, the complainant will be asked to confirm and submit to the attention of the Assistant Director, in writing, the details of their complaint.
- The Assistant Director will consider the details of the complaint and, in consultation with the divisional Director of Human Resources (or their designate), determine the appropriate next step. If the complaint alleges conduct that may be criminal, the complaint will be referred to the Toronto Police Service.
- If a complaint about the conduct of a Special Constable is investigated by the University, the outcome of that investigation will be communicated in writing to the complainant, the Special Constable, and the Toronto Police Service.
Complaints that include allegations against the Assistant Director should be submitted directly to the Senior Director, Campus Safety, at the address below. In such cases, an appropriate person may be assigned by the University to fulfil the responsibilities that would otherwise be assigned to the Assistant Director for the purposes of this complaints process.
The University is committed to receiving and addressing complaints in a manner that is consistent with its policies, the terms of the applicable collective agreement, and the law, including but not limited to the Community Safety and Policing Act, 2019 and the regulations thereunder.
Contact Information
Chris Ibell, Assistant Director, Campus Safety – chris.ibell@utoronto.ca
1265 Military Trail, SW 304, Scarborough, ON, M1C 1A4
Tanya Poppleton, Senior Director, Campus Safety, tanya.poppleton@utoronto.ca
1265 Military Trail, SW 304, Scarborough, ON, M1C 1A4
*Please note that this complaints process has been amended in response to Ontario’s Community Safety and Policing Act, 2019, which came into force in April 2024. This version remains under review by the University and may be subject to further amendments.*