IITS Departmental Values

This list of core values was developed through a series of departmental workshops and is meant to provide a framework for our work, our strategic direction and how we interact with our colleagues and clients alike.


Service Excellence

  • We pride ourselves on providing accessible, secure and quality driven solutions
  • We are responsive, reliable and proactive in our work
  • We are inclusive, available and visible across the community


Intentional Collaboration

  • We build long lasting relationships with people across our community and UofT
  • We are thoughtful, empathetic and proactive in understanding our communities’ needs
  • We engage in cross learning and collaborative problem-solving that invites diverse opinions to find the best solutions



  • We have a culture that embraces opportunity and experimentation without the fear of failure
  • We invest in our team to build knowledge, competencies and capabilities
  • We anticipate and embrace change and are agile to meet the evolving needs of our community


Empowered Community

  • We share knowledge and develop expertise across our community
  • We are confident and have the freedom to make decisions in our work
  • We are champions and leaders, always looking for ways to contribute to the success and wellbeing of our community



Contact IT support

If you have timely or urgent request, you can call us or submit a ticket on ServiceNow or visit us in person at one of the locations below. Find us on the Campus map.

Service Desk



Hours of Operation

In person and remote

  • Monday to Friday - 8:45 AM to 5:00 PM
  • Saturday and Sunday - Closed

Student Help Desk



Hours of Operation

In person and remote

  • Monday to Friday - 8:45 AM to 10:00 PM
  • Saturday - 8:45 AM to 6:00 PM
  • Sunday - 12:00 PM - 6:00 PM

Classroom and AV Support



Hours of Operation

In person only

  • Monday to Thursday - 8:00 AM to 10:00 PM
  • Friday - 8:00 AM to 5:00 PM
  • Saturday and Sunday - Closed